At Dubai Web Connect, our priority is to restore your website as soon as possible, with a 2 hours, available 24/7. Our process of technical assistance in emergencies is as follows:

1. Immediate contact

As soon as you notice a malfunction (inaccessible site, error 500, hacking...), you can contact us urgently via our dedicated page:
Contact our technical support now

2. Express technical diagnosis

Our technicians analyze your site in real time to detect the exact cause of the failure: critical bug, server overload, security flaw, module conflict, etc. This phase usually takes less than 30 minutes.

3. Immediate corrective action

Once the problem has been identified, we proceed with the technical repair : malware removal, file restoration, update, code correction, server restart or system optimization. We intervene on all CMS (WordPress, PrestaShop, Shopify...) and custom sites.

4. Security and prevention

After repair, we secure your site to avoid recurrence: security fixes, fault deactivation, plugin update, enhanced admin access, full backup.

5. Intervention report and recommendations

At the end of each troubleshooting, you will receive a clear report including:

• the nature of the problem solved

• actions carried out

• tips to strengthen the stability of your site

This structured process allows us to quickly restore your site availability, while ensuring long-term protection.

Need immediate intervention? Contact us here